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Registration

I registered but didn't receive a confirmation email. What should I do?

A confirmation email is sent automatically immediately after registration. Occasionally these emails are filtered into spam or junk folders.

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If you don't receive your confirmation email, please first check your spam or junk folder. If it is still missing, email me at caroline@cpariscounseling.com, and I'll be happy to resend it.

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Zoom Access

When will I receive the Zoom link?

 

The Zoom link and course materials are emailed the day before your scheduled workshop.

 

If you have not received them by 6:00 PM Eastern Time the day before your course, please check your spam folder. If they're still missing, email caroline@cpariscounseling.com.

 

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I registered the day before (or the morning of) the course. When will I receive the Zoom link?

 

If you register after the day-before email has already been sent, you'll receive the Zoom link and course materials by 8:30 AM Eastern Time on the morning of the workshop.

If you haven't received them by then, please check your spam folder before emailing caroline@cpariscounseling.com.

 

Technology

What technology do I need?

You'll need:

• A computer, tablet, or phone with the Zoom application installed (Zoom must be downloaded before the workshop begins.)

• A reliable internet connection.

• An up-to-date version of Zoom.

Please download Zoom before your workshop and check for updates to avoid last-minute issues.

 

What if I have technical problems?

Please log in early so there's time to address any unexpected issues.

 

If you're experiencing technical difficulties more than 15 minutes before the workshop begins, email caroline@cpariscounseling.com and I'll do my best to help.

 

Within 15 minutes of the start time, I'm preparing to facilitate the training and won't be available for technical support.

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If you're having trouble joining:

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• Make sure Zoom is fully updated.

• Sign out of Zoom and sign back in.

• Restart your device.

• If needed, uninstall and reinstall Zoom.

• Try entering the Meeting ID and Passcode manually rather than clicking the link.

 

If technical issues prevent you from attending, you're welcome to transfer your registration to a future workshop.

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Attendance & CE Credit

I'm running late. Can I still receive CE credit?

You are welcome to attend for educational purposes if space allows. However, participants who join more than five minutes after the workshop begins are not eligible to receive CE credit.

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This policy is required by NBCC and LPCA attendance standards.

 

If you know you'll be late, email caroline@cpariscounseling.com to transfer your registration to another course date.

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I need to leave (or had to leave) during the workshop. Can I still receive CE credit?

Unfortunately not. NBCC and LPCA require participants to attend the entire workshop in order to receive continuing education credit.

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Partial credit cannot be awarded.

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If you're unable to complete the workshop, you're welcome to transfer your registration to a future course date by emailing caroline@cpariscounseling.com.

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Do APCs receive CE credit?

Yes. Associate Professional Counselors (APCs) receive continuing education credit for attending the workshop.

 

When will I receive my certificate?

Certificates are emailed within one week after the workshop.

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Please retain your certificate for your continuing education records, and take a moment to verify that your name is spelled correctly. If anything needs to be corrected, please email me at caroline@cpariscounseling.com.

 

Participation

Will I need to have my camera on?

No. Cameras are optional.

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Many participants choose to keep their cameras on because it creates a more interactive learning experience, but you are not required to do so.

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Will I need to use my microphone?

For most of the workshop, participants remain muted.

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You'll be invited to unmute during the three small-group breakout discussions.

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What level of participation should I expect?

This workshop includes opportunities to interact with other participants throughout the day. You'll be invited to contribute in the chat, participate in three small-group breakout discussions, and reflect on case examples and ethical dilemmas.

 

​Many participants have shared that the conversations with other clinicians were one of the highlights of the day. I hope you'll join in, but you're welcome to engage at the level that feels comfortable to you while remaining present for the training.

Refunds & Transfers

My plans have changed. Can I receive a refund?

If you cancel more than seven days before your workshop, you'll receive a refund minus the non-refundable credit card processing fee charged at registration.

Refunds are processed within 10 business days.

If you cancel within seven days of the workshop, refunds are not available. However, you may transfer your registration to another workshop date.

To request either a refund or transfer, email caroline@cpariscounseling.com.

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I forgot to attend my workshop. What should I do?

Please email caroline@cpariscounseling.com.

If space is available, I'll transfer your registration to a future workshop at no additional cost.

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Accessibility

Do you provide accommodations?

Yes.

If you have accessibility needs or require accommodations to fully participate, please email caroline@cpariscounseling.com before your workshop. I want these trainings to be accessible and welcoming to all participants.

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Reduced Registration

Do you offer a reduced registration rate?

Yes.

A discounted registration rate is available for Associate Professional Counselors (APCs) and other pre-licensure clinicians who are experiencing financial hardship.

This is self-attested—no documentation is required.

Please email caroline@cpariscounseling.com before registering to request the reduced rate.

 

General Questions

What time zone are the workshops held in?

All workshop times are listed in Eastern Time (ET).

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Can I transfer my registration to another course date?

Yes. If you're unable to attend your scheduled workshop, please email caroline@cpariscounseling.com. Whenever possible, I'll transfer your registration to a future date.